Return Policy, Insurance & International Disclaimer
Return Policy:
We accept returns within 14 days of purchase, however, in order to be eligible for a refund to your original method of payment, details below must be adhered to:
Prior to your return, you must email us at ICMeteorites@gmail.com to receive a Return Authorization number. No returns will be accepted without contacting us first. You will be responsible for the cost of mailing the item back to us, and will receive a refund within 7 days minus the original shipping costs after our team quickly inspects and confirms the returned item's condition is satisfactory.
Item(s) must be returned in the condition in which they were received. We suggest you keep all the original packaging that it came in. Due to the nature and fragility of meteorites, they must arrive safely to us in order to qualify for the return.
If you have questions on how to package them correctly, do not hesitate to contact us prior to mailing it back. We will be more than happy to go over best practices, which vary from stone to stone.
International Delivery Disclaimer:
For International mail going outside of the United States, we've seen packages arrive anywhere from 7-30 days. Unfortunately, timing of delivery is out of our control once we mail out the package, but we use the most trusted and reliable postal service in the United States and that time frame is what we typically see. We DO NOT guarantee international delivery dates.
We always mail packages through USPS Priority Mail (3 day delivery for Domestic) unless we are forced to use another provider.
If I am located outside of the United States, will I be charged import/customs fees?
Every country is different. Please connect with your local postal service to get the answer to your question. We typically use HS Code (Harmonized System) 9705.10, since you will likely be ordering genuine meteorites from us.
The value you pay for the meteorite(s) from us will be exactly what will be documented and presented on the customs form - not a penny less. While this may be inconvenient to our customers, this is the law. Please do not request us to document it any differently - we assure you we won't.
Navidium Insurance:
We urge all customers to consider insuring their packages through Navidium, the insurance option you'll be asked about at checkout which only adds an optional 3% to your order and fully covers you in the event a refund is deemed necessary.
How it works: We typically mail using USPS Priority Shipping, which is trackable and very reliable. With that being said: in the unlikely event that a package is lost or damaged during transit and is uninsured through Navidium, the responsibility is now between the carrier and the customer. Once a package is with the post office and is no longer in our physical possession, it is out of our control. The Interstellar Collection, LLC would not be held responsible for uninsured packages, and you will need to open a case with the post office. However, choosing Navidium takes that responsibility off of your plate and onto ours! In other words, you pay a small 3% fee, and we do that work on your behalf!
About Navidium: You may have noticed (or will notice) Navidium, an optional checkbox upon checkout of your item(s). Discover peace of mind while you shop with Navidium Insurance! When you choose Navidium, you’re not just getting coverage; you’re opting for a seamless shopping experience. Unlike traditional insurance agencies, Navidium collects a simple percentage (3%) of your purchases upon your request and applies 100% of that amount directly towards protecting your parcels. This means your entire purchase cost, minus the 3% fee, is immediately applied and covering your entire shipment.
Shop with confidence, knowing your investments are safeguarded without complicated policies or excess fees. To experience effortless protection that’s tailored to you, consider opting in for Navidium.
Without additional insurance through Navidium, you will unfortunately not qualify for a refund in the unlikely event that something goes wrong, and a case with the post office will need to opened and handled entirely on your end.
What happens if my package is delayed, lost or damaged?
Rare, but it's happened. The first step is to contact us and make us aware of the issue. If the situation warrants additional investigation, and you’ve opted in for Navidium insurance (as described above), we will open a claim with The United States Postal Service (USPS) which will initiate an investigation into the matter. If the issue warrants a refund to you (the customer), we will process one immediately after the claim is considered closed and in your favor.
Please Note - Any package deemed "lost" that arrives to you after a claim is complete and a refund has been provided to you is now considered property of The Interstellar Collection, LLC, and must be either refused upon delivery or postmarked and brought back to your post office within 14 business days. The package cannot be opened and should be returned in the same unopened condition as it has arrived to you in.
Please use the following address to mail back the package:
The Interstellar Collection, LLC
200 West Butler Avenue
PO Box 3333
Ambler, Pennsylvania 19002