Return Policy, Insurance & International Disclaimer

Return Policy:  
We accept returns within 14 days of purchase, however, in order to be eligible for a refund to your original method of payment, details below must be adhered to:

Prior to your return, you must email us at ICMeteorites@gmail.com to receive a Return Authorization number.  No returns will be accepted without contacting us first.  You will be responsible for the cost of mailing the item back to us, and will receive a refund within 7 days minus the original shipping costs after our team quickly inspects and confirms the returned item's condition is satisfactory. 

Item(s) must be returned in the condition in which they were received.  We suggest you keep all the original packaging that it came in. Due to the nature and fragility of meteorites, they must arrive safely to us in order to qualify for the return. 

Please contact us for guidance on proper packaging prior to mailing it back.  We will be more than happy to go over best practices, which vary from stone to stone.  It is imperative that this step is done correctly to ensure safe return delivery.

International Delivery Disclaimer:
For International mail going outside of the United States, we've seen packages arrive anywhere from 7-30 days.  Unfortunately, timing of delivery is out of our control once we mail out the package, but we use the most trusted and reliable postal service in the United States and that time frame is what we typically see. We DO NOT guarantee international delivery dates.  International delays are common and not due to negligence.

We always mail packages through USPS Priority Mail (3 day delivery for Domestic) unless we are forced to use another provider. 

If I am located outside of the United States, will I be charged import/customs/tariff fees?
Every country is different regarding fees and regulations.  Please connect with your local postal service to get the answer to your questions. For reference, we typically use HS Code (Harmonized System) 9705.10, since you will likely be ordering genuine meteorites from us. 

**The value you pay for the meteorite(s) from us will be exactly what will be documented and presented on the customs form -  not a penny less. While this may be inconvenient to our customers, this is the law. Please do not request us to document it any differently - we assure you we won't**

Navidium Insurance:
You may have noticed (or will notice) Navidium, an optional checkbox upon checkout of your item(s). Discover peace of mind while you shop with Navidium Insurance! When you choose Navidium upon checkout, you’re not just getting coverage; you’re opting for a seamless shopping experience. Unlike traditional insurance agencies, Navidium collects a simple 3% to your order which fully covers you in the event a refund is deemed necessary.  When choosing Navidium, we (The Interstellar Collection, LLC) will also intervene if there are any questions regarding the status of a shipment.  This takes the burden off of you to have to connect with the postal service.  

We typically mail using USPS Priority Shipping, which is trackable and very reliable.  With that being said: in the unlikely event that a package is deemed by the Post Office as being lost or damaged during transit and is uninsured (opted out of Navidium), the responsibility is now between the carrier and the customer. We (The Interstellar Collection, LLC) will not intervene. Once a package is with the post office and is no longer in our physical possession, it is now out of our control. The Interstellar Collection, LLC will not be held responsible for uninsured packages, and you will need to open a case yourself with the Post Office. Opting in for Navidium takes that responsibility off of your plate and onto ours. In other words, you pay a small 3% fee, and we do that work on your behalf!

Without additional insurance through Navidium, you will unfortunately not qualify for a refund in the unlikely event that something goes wrong while in transit, and a case with the post office will need to opened and handled entirely on your end.  

What happens if my package is delayed, lost or damaged?
Rare, but it's happened.  The first step is to contact us and make us aware of the issue. If the situation warrants additional investigation, and you’ve opted in for Navidium insurance (as described above), we will open a claim with The United States Postal Service (USPS) which will initiate an investigation into the matter.  If the issue warrants a refund to you (the customer), we will process one to your original payment method immediately after the claim is considered closed and in your favor.

Please Note - Any package deemed "lost" that arrives to you after a claim is complete and a refund has been provided to you is now considered property of The Interstellar Collection, LLC, and must be either refused upon delivery or postmarked and brought back to your post office within 14 business days. The package cannot be opened and should be returned in the same unopened condition as it has arrived to you in.

Please use the following address to mail back the package. 
**This is not a mailbox. The address below CANNOT be used for any other reasons other than pre-authorized returns as confirmed between the customer and The Interstellar Collection, LLC.  Do not send any other type of mail to us, as we will not receive it**

The Interstellar Collection, LLC
200 West Butler Avenue
PO Box 3333
Ambler, Pennsylvania 19002