Refund policy
We have a 14-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at icmeteorites@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at icmeteorites@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at icmeteorites@gmail.com.
Return Policy: We accept returns within 14 days of purchase, however, in order to be eligible for a refund to your original method of payment, details below must be adhered to:
Prior to your return, you must email us at ICMeteorites@gmail.com to receive a Return Authorization number. No returns will be accepted without contacting us first. You will be responsible for the cost of mailing the item back to us, and will receive a refund within 7 days minus the original shipping costs after our team quickly inspects and confirms the returned item's condition.
Item(s) must be returned in the condition in which they were received. We suggest you keep all the original packaging that it came in. Due to the nature and fragility of meteorites, they must arrive safely to us in order to qualify for the return.
If you have questions on how to package them correctly, do not hesitate to contact us prior to mailing it back. We will be more than happy to go over best practices, which vary from stone to stone.
Insurance Disclaimer: We urge all customers to consider insuring their packages. For inexpensive packages, the additional cost would be minimal to insure. For higher priced items, the cost will be significantly higher - but for a very good reason. We typically mail using USPS Priority Shipping, which is trackable and very reliable. With that being said: in the unlikely event that a package is lost or damaged during transit and is uninsured, The Interstellar Collection is not responsible. The responsibility is now between the carrier and the customer. Insurance will allow a claim to immediately be filed and a refund to occur within 14 days. Without it, you will unfortunately not qualify for a refund from them (or any shipping company, for that matter). Please inform us if you'd like us to insure your package, and we'll be happy to provide you a quote based on current USPS rates.